Hi,

I had upgraded to 6.3, and suddenly I discovered that clicking on downloads links pointing to http:\\rapidshare.com cause a 0 bytes download instead of the file. I did not investigate on the root cause.

I tried reinstalling the 6.2 and it just worked back again. So the 6.3 has definitely a BUG.

I HAVE ROLLED BACK NOW TO 6.2

This is a major outage on Getright FTP download logic, please Fix it soon.

Regards.

GETRIGHT registered users.

I am experiencing the same bug, which is very frustrating. It doesn't do it with every single file, but rather every second one, which is way weird. I've watched it happen: download window opens, it thinks for a few seconds, then it decides that the download is complete and moves to the next file. It's seriously annoying having to go back and re-add files again and again.

Anti-mix, can I ask how you rolled back? Did you just install the 6.2a exe over the 6.3 one or did you completely uninstall first? I'm keen to downgrade as well.

EDIT: I couldn't find my 6.2a install so I uninstalled 6.3 and reinstalled version 5.2b. Works like a charm.

Same bug here! Many files that I start to download from rapidshare.com get interrupted and the file size is 0 Bytes. I must try to download files again and again...
I'm experiencing the bug with segmented downloads... haven't tried it on non-segmented ones.

6.2a can be found here: http://www.get-right.com/getrt62apro.exe (Pro) or http://www.get-right.com/getrt62a.exe (Standard)

i can confirm this under x64 vista and i have got a prem acc for rs.

the same problem with rapidshare premium and getright 6.3 under vista and xp. with getright 6.2 everything is ok.

When it does that for a Premium account download, could you post or PM or email michael getright.com the debug info described here: www.getright.com/debug.html

On my PC (and free rapidshare), if I start a download and let it finish, it works OK. But pausing and then restarting, or just adding to the list and trying later--the link has expired.

if i download any file from rapidshare via inet explorer everything seems to be ok, but if i cue it in the downloadlist of getright and try to download from that, i only get a small file.

in this case ife tried to download my own uploaded 3dmark05.exe from this link:
http://rapidshare.com/files/43296445/3DMark05.exe.html
the file has 3mb.
if i copy and paste this link to the inetexplorer i can download the file. but if i add this link as new url in getright i only get a 0byte file.

heres the debug information:

Mail to: bugs@getright.com
----------------------BEGIN----------------------------
Proxy: No.
File: C:\Users\Talrusher\Desktop\3DMark05.exe.html.GetRight
URL: http://rs91l33.rapidshare.com/files/432964...Mark05.exe.html


********** Process #1**********

-----StartRequest---------------2007/07/16-22:22:55-----
Connecting to: rapidshare.com [195.122.131.17]

!!!! ----Header Sent----
>>>> GET /files/43296445/3DMark05.exe.html HTTP/1.1
Host: rapidshare.com
User-Agent: GetRight/6.3
Accept: */*
Cookie: user=1505038-%6A%65%73%73%69%63%61
Referer: http://rapidshare.com/files/43296445/3DMark05.exe.html
Accept-Encoding:

!!!! ----Header Recv----
HTTP/1.1 302 Moved Temporarily
P3P: CP="ALL DSP COR CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa CONa TELa OUR STP UNI NAV STA PRE"
Date: Mon, 16 Jul 2007 20:22:57 GMT
Connection: close
Accept-Ranges: bytes
Location: http://rs91l33.rapidshare.com/files/432964...Mark05.exe.html
Content-Length: 0

!!!! Redirected to New Location

----------------------END------------------------------

Have you set the login information at Configuration -> Internet -> Login -> Web Page ?

yes and no. it should download even without this login. getright uses cookies from ie. gr6.2 downloads even if i dont fill in my rapidshare login.

I just uploaded a little patch for the IE click catching--I think this will help with Rapidshare (especially Free account ones.)

www.get-right.com/getright-ie-update.exe

Great! It's now working even with Free accounts!

still the same problem. if i add this link to getright i get a 0 byte file...
michael ive send u an email. plz read it, thx

Same problem here 6.3 latest update(online update and went to the site to be sure).
Premium member for rapidshare. Sporadic dnloads at best, you never know when it'll bug out
and when you'll have a string of *gasp* F O U R complete files.

Seeing as Rapidshare was the reason I bought Getright, it's more than a little aggravating.

Please look into what's going on over there please?

If there's anything at all I can do ... short of slitting my veins, naming a firstborn *michael*, etc
I'm more than willing to do it. Log it, paste it, run a debug version, anything,... just lemme continue
dnloading my daily terabytes!

If you want download well, download from a good server; download a good file instead of a crack/patch/illegal version like all files distributed in Rapidshare. RS is bad for the software industry, even if it's good for final users... But hey, almost all illegal files hosted in RS are available with other mirrors; if perhaps RS host any legal file, of course it is not be the best mirror for them.

Perfect programs don't exist, and if you want any of them to fix bugs, you'll need to help in the tests, i.e. "log it, paste it, run a debug version, anything,..."

Of course, GetRight fixes would happen faster if they had more programmers, even one with more free time...

******************
From Retrotek,
I will keep looking for some additional information in the forum but I thought that I would reply to this post.
I just installed 6.3 after using 6.0 for many years. 6.0 worked with rapidshare.
On 6.3 The patch seems to work for me but only downloads in 1 of my 4 open boxes. That could
be a setup configuration on my part though. Still learning the new program.
But thanks for making the patch available. At least I know my upgrade was not a waste.
Ret.

One of the biggest difficulties with Rapidshare is their URLs all expire quite quickly (minutes, many an hour).

So when you add a file, you can't wait to actually download it later--by the time you do, the URL usually has expired. I keep working, but there's not a good way around that.

That simply does not apply to most (if not all) of the posts in the thread.

It's not as if we were trying to make something that no longer exists at
the other end appear magically on our computers. Every single time I try
and download files from Rapidshare.com I verify the URL(s) to be sure that
I'm not running after ghosts. When the verified URLs show a value other
than 0 or 5 Kbytes, I'm quite sure that there is a file to be downloaded
and not just a page saying *file has been removed etc...*

When Getright starts acting up, clear my cache, including my
Rapidshare cookie(s), I reboot, log onto my account at
Rapidshare and give Getright another shot.

Rarely do I go berserk with the sheer quantity (Gigs) that I download
and even then, if Getright gives me a problem I promptly try from my
browser to do the download.


As far as how I enter them into GetRight Pro, I enter them by .grx, so there's
no interplay with flashgot etc.

As stated in an earlier post of mine, if there's anything I can do to be of assistance,
let me know.

!!!! Redirected to New Location < - seems to be the most common part
of the error messages

Thanks for your attention and best of luck in getting this particular thorn out of your side.
Regards,
CD canada

I thought I recognized a line in there... took me a bit to realized you'd quoted me.
As far as the log it, paste it, run a debug version...
Well...
If no one asks exact questions of me/us the users... how are we to know what's relevant?
As for the *more programmers bit* I can only cite one other program(totally irrelevent
to this one) where that was an answer for the longest of times.
Ultraedit... it's now in the Version 13 ... and still there's been no solution to taskbar icons
getting zapped and mangled confused reset... but hey... we'll wait until that bunch has
50+ programmers to solve it?

Michael: don't be offended by the tone of this post, I realize how difficult debugging can be
I've been a cnc programmer since the late 70's. My hat does go off to you on this particular
program which keeps getting better and better. This one wee bug is just p*ssing me right off!
LOL... Workarounds will have to do until there's a fix/patch etc.

Hi Michael,

I traced the TCP session, and it seems Getright does not interpret correctly the "Redirect" directive the Web server gives.
Basically in Rapidshare exists the possibility to bypass all the selections and clicks, and get directly the file. This is available to paying users that can configure their profile. Once a user have set up the DIRECT LINK option GetRight stop to work.

Here is what Happen:

We pass the URL to getright, and Getright SEND the following:

GET /files/999999999/Demo.avi HTTP/1.1
Host: rapidshare.com
User-Agent: GetRight/6.3 (Pro)
Accept: */*
Cookie: user=12345-%31%32%33%34%35%36
Referer: http://rapidshare.com/files/999999999/index.html
Accept-Encoding:
Pragma: no-cache
Cache-Control: no-cache

and then GetRight RECEIVE from the Site the following answer:

HTTP/1.1 302 Moved Temporarily
P3P: CP="ALL DSP COR CURa ADMa DEVa TAIa PSAa PSDa IVAa IVDa CONa TELa OUR STP UNI NAV STA PRE"
Date: Tue, 21 Aug 2007 17:24:43 GMT
Connection: close
Accept-Ranges: bytes
Location: http://rs169l3.rapidshare.com/files/999999999/Demo.avi
Content-Length: 0

Note that the web server try to redirect Getright using the Location: directive.

at this point, GetRight does not understand what to do and suddenly stops to communicate, and create a Demo.avi of 0 bytes !!!

On the contrary THIS IS WHAT GETRIGHT SHOULD HAVE SENT just after exchanging the last message using the URL parsed in Location Parameter:

GET /files/999999999/Demo.avi HTTP/1.1
Accept: */*
Accept-Language: en-gb,en-us;q=0.5
UA-CPU: x86
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
Host: rs175l3.rapidshare.com
Proxy-Connection: Keep-Alive
Cookie: user=12345-%31%32%33%34%35%36

and the web site would have answered:

HTTP/1.1 200 OK
Date: Tue, 21 Aug 2007 17:24:43 GMT
Connection: close
Content-Type: application/octet-stream
Accept-Ranges: bytes
Content-Disposition: Attachment; filename=Demo.avi
Content-Length: 23080162

RIFF............... <<----- Binary data of the file... for FTP transfer...

So, it is easy now for you fix once for all the BUG. This did not happen on the old version.
I hope to see soon the updated version.

Cheers.

Roberto

I just uploaded a new build....I think this should fix the redirecting (the Content-Length: 0 was messing up some timing...one part thought it was done before the redirect got reconnected.)

http://getright.invisionzone.com/index.php?showtopic=1386

Hello, thanks for the update. I have the latest version of Getright Pro with the update you provided installed. I have a paid rapidshare account. When sending links from firefox using FlashGot, it downloads just fine. I even have my login details entered in Getright.

The problem starts when I make a list of downloads (.urls). While downloading Getright seems to stop working and close by it self. After close observation i saw that this generally happens when the file is 99% complete. Sometimes it wouldnt close but the icons at the bottom of the screen which show details about individual downloads will change to a question mark.

Please address this issue.....

I Have Vista Premium installed 32bit.
Vista generated the following report:

Product
GetRight® Download Manager. www.GetRight.com

Problem
Stopped working

Date
24/08/2007 4:34 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: getright.exe
Application Version: 6.3.0.0
Application Timestamp: 46ccc986
Fault Module Name: getright.exe
Fault Module Version: 6.3.0.0
Fault Module Timestamp: 46ccc986
Exception Code: c0000005
Exception Offset: 00013006
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Information 1: fb51
Additional Information 2: 7a387c3282c775cfaf42dbf8809bfe72
Additional Information 3: 61db
Additional Information 4: 7f48b4c95bb611a778546a98c4c53642

Extra information about the problem
Bucket ID: 496484869

Im not sure if this will help you....

Hi Michael,

I have just downloaded and installed the patched version following the instructions, and I have tried downloading several files.

NOW IT SEEMS TO WORK

I will post something in case of problems.

Thanks.

antimix

Yeah!

I have just installed 6.3 and the bug fix from post #21 - sadly without effect.

When downloadning a file from Rapidshare, GetRight still makes a 0 Kb download....

Have you just installed 6.3 without updating to 6.3+02? You need 6.3+02 to try that fix; get it here: http://getright.invisionzone.com/index.php?showtopic=1386

Yep - no changes...

Could you send the same debug info: www.getright.com/debug.html to michael getright.com (or post here).

same with me. first installed v6.3, only got 5.6KB from 100MB.
read from this forum, decided to intalled v6.2a, someone said will be better.
but still the same, only got 5.6KB from 100MB.

now with v6.3+0.2 update, should change again to v6.3 ?
or still stick v6.2a and michael couldhelp me ?
thanks.
note.
i'm premium rapidshare account
and running windows XP sp2

If you could send the same debug information www.getright.com/debug.html for 6.3+02 when it's not working, hopefully that will help figure what's going wrong!

Mail to: bugs@getright.com
----------------------BEGIN----------------------------
Proxy: No.
File: C:\Downloads\outdoor_phonebox_schlumpf.part1-003.rar.GetRight
URL: http://rs209cg.rapidshare.com/files/586295...lumpf.part1.rar


********** Process #1**********

-----StartRequest---------------2007/09/30-17:52:12-----
Looking up: rs209cg.rapidshare.com
Connecting to: rs209cg.rapidshare.com [82.129.36.10]

!!!! ----Header Sent----
>>>> GET /files/58629524/outdoor_phonebox_schlumpf.part1.rar HTTP/1.1
Host: rs209cg.rapidshare.com
User-Agent: GetRight/6.3
Accept: */*
Referer: http://rs209cg.rapidshare.com/files/586295...lumpf.part1.rar
Accept-Encoding:

!!!! ----Header Recv----

----------------------END------------------------------

I tried the same file with a RS free account and it downloaded OK.

Are you starting the file right after you add it? Their "type these letters" things expire quickly. It started OK, but if I paused and resumed even a minute later, it then did an error.

I have a premium account with direct download enabled - could that be a problem (the direct download)?

Download start right away....and then also ends right away....

Hi

I have vista ultimate and getright 6.3 +04 installed.
I tried everything on this board and I still cant get anything
from rapidshare (or megaload) to work. It still see the file as a web page!!!

HELP!!!!!!

Hi mobbe,
Sorry to hear about the Vista - I imagine it must be very frustrating to have such a powerful computer and yet get such poor performance from it. Have you considered installing XP, Linux, or switching to OSX?

The "web page" issue you describe is most likely nothing to do with GetRight. Unless you have a premium account with RapidShare or Megashare, you cannot directly add their links to GetRight's queue (as far as I know). This is because they both use a form of "captcha" technology where you have to prove you are not a robot by entering some letters from a distorted image.

I guarantee you that this problem will occur with other download managers too: the link to a RapidShare or MegaShare (or FileFactory or FTP2Share or whatever) does not go directly to the file: you first visit a webpage where you must select between premium or free download, then wait a few seconds, then perform captcha. These annoyances are put in place by the download companies precisely to prevent you from using a download manager with their service if you haven't paid for membership.

The only way that I know of around this issue is to become a member of one of these services. This gives you access to direct download links, and you will no longer see HTML pages instead of the files you want. Alternatively, use the normal downloading capability of your web browser, because as a free user you would not in any case be able to take advantage of the queuing or accelerated downloading features of GetRight.

I was quite vocal about the 0kb RapidShare+GetRight bug, but I can assure you that starting with version 6.3+04, it works smoothly and just like it should.

Good luck!

Hi Danish,
Direct Download Enabled is the best way to use RapidShare. Try using the new 6.3+04 build (find it here on the forum), it works like a charm.

Hi

Well I have a premium account with rapidshare and getright just wont work as I said before!! Well
no big deal anymore as I bought IDMAN and it works perfectly with vista ultimate!! So I think you are wrong when you said "Other download manager wouldnt work neither"!!! Something is not right with getright and vista! It worked well with XP but not vista.
Thanks anyway for your help!!

It's just Rapidshare w/ Vista where GetRight doesn't work? Other sites (like getright.com ) that do "normal" links work OK? What web browser are you using?

Hi

I use exlorer 7. I did know that getright still works in most site even with vista.
But I have been doing this for a long long time and like I said before it's only with links like "megaload" and "rapidshare"
that getright has problem with if you use vista!
I did a lot of testing and I still beleive something is not right with getright when vista is in use!! No big deal anymore as I use IDMAN now wiitout any problem.
Just keep working on getright, I'm sure the problem will be fix. ( well I'm too impatient too wait)!!